Maintenance-Support

Technical Support Offerings
We have a wide range of services that are in the offing. Mentioned below are the most significant support services that we are currently providing.

Application and product support
Being actively involved in the development & testing of applications & products, Kunj Solution understands the business impact of providing Support requirement for the same. Over the period of years we have grown in managing support processes providing application and product support with realized benefits of having knowledge and domain expertise. We have developed a strong model for remote management of applications & products providing real time support to the end users. Strict quality monitoring metrics & aggressive yet effective optimization model has resulted in satisfied clients. It also helps in evaluating the opportunity leveraging best practices from previous transitions and optimizing solution.
Technical and customer helpdesk
The most important aspect of providing support is to create a window where customer queries can be directed for immediate & prompt resolution. We provide both technical and non-technical support. Technical helpdesk focuses on providing technical assistance to users which includes: understanding the problems, troubleshooting queries, providing permanent fixes to the issues. For user/customer assistance, it is very important for the support executives to have customer relationship management skills in addition to the Technical expertise. Customer Helpdesk characteristics are inculcated in all the support group resources. We have the experience of providing 24X7 supports in an onsite-offshore or hybrid model and have successfully provided our customers cost effective and efficient solutions.